When Aberdeen Research asked its survey respondents (170 firms who’d purchased ERP systems recently) what their key selection criteria were, they found it wasn’t all about cost. While cost mattered, functionality was their top requirement. In fact, here’s how their survey responses played out…
1. 53% cited functionality
2. 51% cited total cost of ownership
3. 37% cited ease of use
4. 34% said the system “must be an integrated suite” rather than multiple point solutions
5. 29% cited integration technologies and capabilities
Training needs were tied in with those who cited ease of use. This would appear to be the voice of experience. Those who have been through an ERP implementation know best the value of proper training.
Those citing the need for an “integrated solution” were responding to the desire to have a system that “truly gives them a full picture of the business” according toAberdeen.
We noted the Aberdeen responses with some interest however… because of a contrasting picture drawn a few years ago by the accounting and consulting firm Deloitte Touche. They took the novel approach of listing the Top Ten Criteria among first-time buyers of ERP system and then contrasting those with the rankings as judged by second-time buyers of ERP. The differences are rather startling and, while in some measure reinforcing of Aberdeen’s findings, they also drew some stark contrasts in respondents’ choices once they had actually lived through an ERP deployment.
We’ll look at that surprising contrast in our next installment, the fourth in our series of 7… (To view these posts from the start, just click here.)