At the start of this post series we referenced a study by Aberdeen Research recently completed in which 170 firms were interviewed regarding their experiences implementing ERP business management software. In today’s post, we’ll look at how the best-of-class (and the other, not-so-great) companies approached the important areas of planning and rolling out their new systems.
Aberdeen created a framework that analyzed aggregate metrics of companies in five key areas, and then looked at those that excelled, and those that did not, in these key benchmarks. These included:
- Was the ERP plan devised before system selection? It turns out that twice as many of the firms judged “best-in-class” (i.e., the most successful ERP deployments) did so, compared to the “laggards.”
- Was there a phased rollout of ERP? Here, best in class firms said “yes” to a degree modestly greater than others.
- Was a project manager used for implementation? In most firms, the answer was yes, though to a lesser extent among firms with the poorest results, not surprisingly.
- Was there an onboarding process to train new users efficiently? The best-in-class firms emphasized training, to an extent twice that of ‘average’ firms, and triple that of the ‘laggards’.
- Was there a staged process where adjustments to the plan were made throughout implementation? Best-in-class firms answered in the affirmative twice as often as the laggards.
- Was there a certification program for ERP users? Most companies lacked a formal certification program per se, but still, 25% of best-in-class firms did so, compared to a paltry 2% of laggards.
- Was Rapid Implementation Methodology – and implementation templates — available from the vendor? The best firms took advantage of these to a far greater extent than all others.
- Was there a process for change-orders in scope? In best-in-class implementations, there was, to an extent twice that of average firms, and quadruple that of those experiencing the poorest results.
- And perhaps most important of all… Were the quantifiable business benefits of the deployment measured? Twice the share of best-in-class firms measured their results compared to all others.
In our next post, we’ll take a quick look at whatAberdeen had to say about third-party consultants. Stay tuned…