We noted in our prior post, the first in this two part series, that companies that combine Business Process Management (BPM) with Enterprise Resource Planning (ERP) have much greater success in identifying best practices, implementing them, and then spreading them across their organizations, according to Aberdeen Research’s 2013 BPM Survey of over 400 firms.
Today, we’ll wrap up our review of Aberdeen’s conclusions by looking at the impact of these initiative on agility and efficiency, and reprise some of their key takeaways.
Aberdeen notes that firms that combine BPM and ERP exhibit more agile tendencies. For example, nearly half of firms who do both report that they have systems in place to deal with non-compliance and recall events. This can help them avoid fines, or for manufacturers, avoid providing harmful materials to customers. And they are three times more likely to be able to alert customers when these events do occur. They can react immediately, and adjust processes to keep things running smoothly.
Additionally, firms uniting BPM with ERP allows companies (55% of those surveyed) to provide employees with a “centralized repository of work instructions.” Thus, all employees can live up to best practices and company standards, thus serving clients more quickly while increasing satisfaction and decreasing costs.
Finally, Aberdeen shares some of the key takeaways firms see in performance improvements. These included:
- A 4% improvement in complete and on-time delivery of products and services
- Seven times the year over year improvement in the amount of time it takes to respond to customers
- A 33% greater decrease in the time it takes to make decisions year over year
- An 8% improvement in profit margins over the past year
There’s a strong tie between these two technologies. BPM coupled with ERP helps institutionalize the company’s policies and best practices in ways that enable better management and improved results across the firm. They are a natural pairing that can, indeed, support an organization from beginning to end.
Need help with your BPM or ERP initiatives? The resources are out there. (Just ask us.)