In today’s final post in this series, we’ll look at DMS’s final two tips (No’s. 9 & 10):
9. Set Realistic Expectations. Manufacturers often have lofty expectations of their ERP system, as DMS points out – understandably, considering the money being spent. But, they point out, “Having realistic expectations for the amount of time that is spent on the implementation, training and rollout is essential toward calculating the correct return on investment (ROI). One thing that cannot be accounted for, but should be expected, is the inevitable bump in the road, or where things come to a halt.” Be sure to align your expectations, DMS advises, with the unexpected, too.
Be sure as well that there is a link in place between your processes and your ERP. (We advise this is best accomplished via a thorough Business Process Analysis at the outset of your project). According to the Aberdeen Group, 55% of best-in-class manufacturing operations tie their processes and operations together, as the cost savings gained help them utilize their software more fully.
DMS’s white paper makes the following key point about your expectations:
“ERP is a system where CEOs and executives have to put aside certain measurements. Once it is well implemented and integrated into a business, there will likely be results that are not easily measured or analyzed through statistics, such as better communication, improved decision-making, and better performance from manufacturing employees.”
10. Listen To Your Staff. As DMS notes, “End-users are the lifeblood of ERP implementation at manufacturing organizations.” They are your best resource for measuring the success of your deployment. We always advise: listen to them early and often. Aberdeen Research has noted that the 20% of manufacturers who see the best performance in ERP are 75% more likely to measure performance and software analytics. Often, it’s your users’ comments that help fine-tune these measurements.
Finally, don’t necessarily assume all is well with your new ERP system. Talking to users is one of the best ways to determine if that is true. Test and talk. As DMS concludes, employees will be more willing to provide feedback if your organization is sharing news about what is happening during the ERP implementation and rollout. As in most things in business, keep the lines of communication always open.
We hope you’ve benefited from our highlights – and our own commentary – of Dynamics Manufacturing Solutions’ implementation tips. They mesh well with our own advice of many years. But, we believe, it’s always good to hear it from someone else. For more info about DMS’s NAV solutions, contact us directly for guidance. You can also visit DMS’s website here.