According to the “2015 Enterprise Solution Study” recently published by Mint Jutras, which bills itself as “an independent research-based consulting firm that specializes in analyzing the business impact of enterprise applications,” there are a handful of key criteria that most businesses use for ERP implementations.
According to the study, buyers tend to select from two ‘troughs’ – one from the Hot Features category of ERP offerings and (more importantly, one suspects) one from the Features That Matter To Buyers category. Among the latter, key criteria reported by buyers include:
- fit and function
- completeness of the solution for all enterprise functions, and
- the quality of built-in reporting and analytics
Clearly, features and capabilities dominate the list. According to the survey, at the bottom of the list was ‘social capabilities,’ with mobile access and rapid deployment ranking just above it.
Jutras concludes that while some of these newer features (i.e., social, mobile) are potentially important offerings, they apparently are not as important as those key criteria above, and customers are not willing “to give up the mainstay criteria in order to get them.”
They conclude their post – and we quote directly from it – as follows…
“In the end… the top two goals remain reducing inefficiency in doing business and monitoring and improving KPIs. Whether they are operational measures like cost management, inventory costs, and cycle times or customer-facing factors like on-time delivery and customer retention, ERP should be a key tool for achieving improvements. If your organization is not seeing adequate benefits, now is always a good time to start asking why.” As Jutras writes:
“If you have not realized [world class] results, it is either because you ignore the potential (we still find a disturbing number of companies that don’t measure results), or because your ERP implementation isn’t living up to its full potential. Ask yourself: Is that because of your ERP solution or because of you?”
The study comments can be found here.