Inside-ERP writes, at Toolbox.com, of the eight key things companies can do that will give them the best yield on their system investment. In view of the many failed implementations – most of which failed because they ignored one or more of these – we offer them in simple form today.
Once you have a team of key senior stakeholders in place who set project expectations and ensure that all team members are aware of the plan, they should follow these best practices:
- Build a strong internal implementation team by finding and empowering a qualified project manager with strong technical and communications skills.
- Refine business requirements before the actual software implementation begins to avoid confusion. This can be easily done by conducting workshops with the internal team and vendor partner to finalize the necessary process requirements in advance.
- Get buy-in from the executive team on the project, then have regular check-ins with the executives to keep them apprised of ongoing progress.
- Actively identify areas of the business where ROI can be best achieved, particularly where the new ERP software can make the most difference.
- Develop a detailed implementation plan that outlines all resources required to complete the project along with a timeline and budget.
- Offer training programs to employees at all levels to uncover efficient solutions for workflow gaps that arise during the implementation phase.
- Once the implementation phase is completed, organizations should have a change management plan in place to track changes to project tasks and ensure that the changes are not the result of end-user resistance to the new software.
- Commit to conference room testing prior to go-live where end-users can test process flows and integrate with all external applications.
Every step above is important, and we believe companies fail to follow them at their own risk. The full article can be found here.