Posts Tagged ‘Deloitte survey’

top-tenWe first posted the results of an interesting survey done by the accounting firm Deloitte about five years ago, but it’s time for a reprise.

In their study, conducted across a broad range of people who bought business management software systems a few years back, Deloitte undertook to see how experiences varied between inexperienced (first-time) and experienced (or ‘second-time’) buyers.

Asked to rank the importance of critical purchase factors, each group ranked their concerns as follows…

First- Time Buyers

  1. Price of the software
  2. Ease of implementation
  3. Ease of use
  4. Ability to fit business
  5. Functionality
  6. Ability to work with existing hardware
  7. Growth potential
  8. Level of support provided by reseller
  9. Quality of documentation
  10. Developer’s track record of performance

Now let’s look at what the more seasoned buyers had to say in their rankings:

Second- Time Buyers

  1. Level of support provided by reseller
  2. Developer’s track record of performance
  3. Ability to Fit Business
  4. Growth potential
  5. Price of Software
  6. Quality of documentation
  7. Functionality
  8. Ease of Use
  9. Ease of implementation
  10. Ability to work with existing software

As we noted back in 2012 when we first wrote about this:

We know.  We’re prejudiced.  But it’s also nice to know… we’re right.  It’s a lesson we preach every day.  No, not about being right… the part about how critical it is that your system provider be capable of providing experienced hands, a high level of support and deployment assistance.  That’s the real number one factor to consider.  But don’t take it from us – take it from the folks who matter: the customers who bought.


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